1. Overview

Chocolate products cannot be returned after delivery if they have been opened, used, or consumed. However, if your order arrives damaged, defective, incorrect, or incomplete, you may contact us within 24 hours of delivery.

2. Return Eligibility

• Damaged product.
• Wrong product delivered.
• Defective or spoiled product.
• Missing item in the order.
• Torn, leaking or severely damaged outer packaging.

3. Packaging Damage

If the package arrives torn, crushed, leaking, or visibly damaged during delivery, please report it within 24 hours with clear photos or videos. After verification, we may provide a replacement, refund, or store credit.

4. Chocolate Melting During Transit

Chocolate is naturally sensitive to heat. During warm weather or extended delivery times, it may soften or melt slightly. This does not affect its quality, safety, or taste.

Simply place the chocolate in a cool, dry place or refrigerate it briefly until it hardens again.

Chocolate that has softened or melted due to transit or weather conditions is not eligible for a refund or replacement.

5. Non-Returnable Items

• Opened chocolate products.
• Partially consumed products.
• Products damaged after delivery.
• Products stored incorrectly after delivery.
• Products exposed to excessive heat, sunlight or moisture after delivery.
• Customized gift packs (unless damaged or incorrect).
• Sale or promotional products (unless damaged or incorrect).

6. Required Information

Please provide the following while reporting an issue:

• Order Number
• Customer Name
• Phone Number
• Photos or Videos of the Product
• Photo of Outer Packaging
• Shipping Label
• Short Description of the Issue

7. Refund Process

Approved refunds are processed to the original payment method wherever possible. Refunds generally reflect within 5–10 business days. Cash on Delivery refunds may require your bank account or UPI details.

8. Replacements

Products are replaced only if they are damaged, defective, spoiled, incorrectly delivered, or missing from the shipment. Replacement depends on stock availability.

9. Order Cancellation

Orders may be cancelled before packing or dispatch. Once shipped, cancellation may not be possible.

10. Chocolate Storage

Store Blick's chocolates in a cool, dry place away from direct sunlight, heat, moisture, and strong odors. Damage caused by improper storage after delivery is not covered under this policy.

11. Sale & Gift Orders

Sale, discounted, promotional, and gift orders are not eligible for returns unless the product received is damaged, defective, missing, or incorrect.

12. Need Help?

For refund, replacement, cancellation, or return assistance, contact us:

Kashmir Chocolate Factory
Dooru, Anantnag, Jammu & Kashmir
Phone: +91-9682122316
Email: support@kashmirchocolatefactory.com