Privacy Policy - Kashmir Chocolate Factory
Trust & Transparency

Privacy Policy

1. Introduction

Welcome to Kashmir Chocolate Factory (operating under signature brands Blicks and Alpine). We value your trust and are committed to protecting your personal privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kashmirchocolatefactory.com or purchase our products.

2. Information We Collect

We collect information to provide better services and ensure smooth delivery of your orders:

  • Personal Information: Name, phone number, email address, shipping address, and billing address provided when placing an order or filling out our contact/bulk enquiry forms.
  • Order Details: Products purchased, order preferences, and delivery specifications.
  • Technical Data: IP address, browser type, device information, and browsing pages collected automatically through cookies and analytics tools.

3. How We Use Your Information

Your information is strictly used for legitimate business purposes including:

  • Processing and dispatching your chocolate orders directly from our manufacturing unit in Anantnag, Kashmir.
  • Sending order updates, shipping notifications, and invoice receipts via WhatsApp, SMS, or Email.
  • Responding to customer support questions, custom corporate gifting requests, and bulk order enquiries.
  • Improving website performance, security, and user experience.
Zero Spam Policy: We do not sell, rent, or trade your personal data to third-party marketing companies.

4. Payment Security

Your online payment security is paramount to us. All online card, UPI, and net-banking transactions are processed securely through certified Indian payment gateways (such as Razorpay / Cashfree / Paytm). We do not store or process your credit/debit card numbers or UPI PINs on our servers.

5. Cookies & Tracking Technologies

Our website uses cookies to keep track of items in your shopping cart and remember your preferences for future visits. You can choose to disable cookies through your browser settings, though some website features may not function at optimal performance.

6. Your Rights

You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or ask us to delete your personal information from our customer database at any time.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our team: