1. Acceptance of Terms

By using this website or purchasing products, you agree to follow these Terms & Conditions.

2. About Us

Kashmir Chocolate Factory is a premium chocolate manufacturing company based in Dooru, Anantnag, Jammu & Kashmir, India.

3. Products

• Product information and images are provided accurately.
• Packaging appearance may vary.
• Products are subject to availability.

4. Pricing

• Prices are displayed in Indian Rupees (INR).
• Offers and prices may change without notice.

5. Orders

Orders may be cancelled due to stock issues, payment problems, incorrect information, or suspicious activity.

6. Payments

Payments are processed through secure gateways. We do not store your card or banking details.

7. Shipping & Delivery

Delivery depends on location, courier services, weather conditions and unexpected delays.

8. Returns & Refunds

Chocolate may melt during transit due to weather or delivery time. This does not affect its taste or quality. Simply keep it in a cool place or refrigerate it until it hardens again. Melted chocolate alone is not eligible for refund or replacement.

9. Intellectual Property

All logos, images, text, designs and brand assets belong to Kashmir Chocolate Factory.

10. User Conduct

• No illegal activities.
• No hacking attempts.
• No misuse of website services.

11. Privacy

Your personal information is handled according to our Privacy Policy.

12. Governing Law

These Terms are governed by Indian laws. Courts of Jammu & Kashmir shall have jurisdiction.